CANCELLATION, RETURNS & EXCHANGES
If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have despatched the goods to you; or
(b) where goods have already been despatched to you, by returning goods to us in accordance with below.
Our guarantee is unconditional provided you return your items in its original condition with proof of purchase and within 14 days for a refund or exchange. If the items are returned after 14 days they will be subjected to a 25% restocking charge.
We ask the items to be returned unused and in perfect condition. The product must be returned in the same condition it was delivered in, with all its tags still attached correctly. We can not accept returns of items that have been assembled, fitted or in any way modified.
If the product is not returned in this condition then a refund or exchange cannot be given.
Where the return is because the goods were damaged, we will where possible supply a replacement. Otherwise, on receipt of the returned item and our confirmation that the return product has met the conditions in the above paragraph, we will return the refund by the payment method which was originally used to make the payment.
The costs of returning goods to us shall be borne by you. Any refund will not include postage costs incurred.
Our return policy does not cover lamps/bulbs or batteries.
This does not affect your statutory rights.
Please return items to:
LED Lightworld, 16 Mimram Road, Hertford, SG14 1NN