Returns Policy

CANCELLATION

If you wish to cancel your order:
(a) you can notify us by email (info@ledlightworld.co.uk) before we have despatched the goods to you; or
(b) where goods have already been despatched to you, by returning goods to us in accordance with the returns section below.

 

RETURNS

Please note our returns policy does not cover lamps/bulbs, batteries and dimming modules.

If you wish you return an item, you first must notify us via email or phone quoting your invoice number to confirm you are eligible for a refund - we hold no responsibility for denying you a refund if the items were returned without our prior notification and/or do not match the conditions below.

Returned items must be in their original condition - unused with all their tags and/or protective packaging still attached correctly - with proof of purchase and within 14 days from the date of sale for a refund.

We cannot accept returns for items that have been assembled, fitted/installed or in any way modified.

If the items are returned after 14 days they will be subjected to a 25% restocking charge.

The costs of returning goods to us shall be borne by you. Any refund will not include postage costs incurred.

For faulty/damaged items- we advise all returns to use Hermes (www.interparcel.com). Maximum refundable shipping cost is £5

We will refund by the payment method which was originally used to make the payment.

This does not affect your statutory rights.

Please return items to:
LED Lightworld,
16 Mimram Road,
Hertford,
SG14 1NN

 

DAMAGED & FAULTY ITEMS

If your goods arrive damaged or faulty, we will, where possible, supply a replacement. Unlike returns, this does include lamps/bulbs, batteries and dimming modules. If in the event we cannot supply a replacement we will offer a refund via the method which was originally used to make the payment.

Please notify us by email quoting your invoice number ideally with photographic proof; this will aid us in dealing with your situation. Otherwise please contact us by phone. We reserve the right to investigate before we dispatch a replacement. Under most circumstances, faulty items will be need to be returned to us before we can dispatch a replacement.